At Nora Trek, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help with our straightforward return and refund process.

1. Eligibility for Return

We accept returns under the following conditions:

  • The item must be unused, in its original condition, and with all tags, packaging, and accessories intact.

  • The return request must be made within 7 days of receiving the order.

  • Proof of purchase must be provided.

Items that show signs of wear, damage, or have been altered in any way are not eligible for return.

2. How to Initiate a Return

To initiate a return, please contact us at [email protected] within the return window. Our support team will guide you through the process.

Returns must be shipped back to us using a reliable courier service, and return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged or wrong item, please notify us within 48 hours of delivery. We will arrange for a replacement or initiate a return at no additional cost to you.

4. Refunds

As we operate on a Cash on Delivery basis, refunds will be processed in the following way:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be issued via your preferred method you will be contacted to confirm the refund details.

  • Refunds are typically processed within 7–10 business days after the return is approved.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or customization reasons. These will be clearly marked on the product page.

6. Contact Us

For any questions or concerns about returns or refunds, please contact us at [email protected].