At Nora Trek, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you place an order or contact us:

  • Name

  • Phone number

  • Shipping address

  • Email address 

  • Order details

We do not collect payment card information, as we offer Cash on Delivery only.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Contact you regarding your order status or delivery

  • Improve our website and customer service

  • Send you updates, promotions, or offers

3. Data Protection

We take all reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. Your information is stored securely and used only for the purposes outlined in this policy.

4. Communication Preferences and Opt-Out

You may receive promotional messages or updates from Nora Trek via SMS, email, or phone if you have agreed to be contacted.

To opt out of promotional communications:

  • SMS: Reply with STOP to any promotional message.

  • Email: Click the unsubscribe link at the bottom of the message.

  • Phone Calls or Other Inquiries: Contact us at [email protected] to update your preferences.

Please note: You may still receive essential communications related to your orders and deliveries even after opting out of marketing messages.

5. Access and Updates

If you wish to view, update, or delete the personal information we have on file, you may contact us at [email protected] and we will assist you promptly.

6. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website signifies your acceptance of any revised terms.

7. Contact Us

If you have questions or concerns regarding this Privacy Policy, feel free to reach out to us at [email protected].