At Nora Trek, we are committed to delivering your orders safely, quickly, and efficiently. Please read the following shipping guidelines before placing your order.
1. Delivery Method
We currently offer Cash on Delivery (COD) as our only payment method. You will be required to pay the full amount in cash upon receiving your order from our delivery partner.
2. Processing Time
Orders are typically processed within 1–3 business days after order confirmation. During high-demand periods or holidays, processing may take slightly longer.
3. Shipping Time
Once dispatched, delivery usually takes between 3–7 business days, depending on your location. Rural or remote areas may experience longer delivery times.
4. Shipping Coverage
Please ensure your address details are complete and accurate to avoid delays or failed deliveries.
5. Delivery Attempts
Our delivery partners will make multiple attempts to deliver your package. If the delivery is unsuccessful after repeated attempts, your order may be canceled.
6. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout. Any promotional free shipping offers will be clearly indicated.
7. Order Tracking
Once your order is dispatched, you will receive a notification with tracking information, if available, to monitor your delivery status.
8. Damaged or Missing Items
If you receive a damaged item or your order is incomplete, please contact us within 48 hours of delivery. We will review the issue and assist you with a resolution.
9. Contact Us
For any shipping-related queries, feel free to reach out to us at [email protected].